![]() ![]() Please note that if you have taken the bike or frame out of its box, then it's really important you repack it carefully so that it comes back to us in the same condition in which we shipped it. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. But, if you do have to return it, then please contact us beforehand. We really hope that you love your new bike or frame. How to send back an unwanted bike or frame Goods must be in original packaging (even if they are damaged) You must notify us within 7 days of receipt. Resolutions in both scenarios are subject to the following conditions: If your parcel is noticeably 'damaged in transit' you must sign for it as such otherwise we will not be able to take any responsibility for any damage caused. On the rare occasion that we ship you an incorrect item or your item arrives damaged, please get in touch with us so that we can resolve the issue as quickly as we can. I received an incorrect item or my item was damaged in transit Steer clear of strong perfumes or deodorants that may leave a scent or mark on apparel when trying on Items should be unfitted and unworn (apart from an initial try on or examine) ![]() Retain the packaging that protected an item, and return it along with the item Unfortunately if tags are removed, we will not be able to accept the return Please do not remove tags or labels from an item. You may wish to use a tracked service for peace of mind, but do bear in mind that we can only accept responsibility once they arrive back to us. ![]() Please send your item(s) back to us using a suitable airmail or courier service as you see fit. We provide return address details on your packing slip - please make sure to use the phrase ‘RETURN TO SENDER - FAILED SALE’ on the exterior of the package for returns arriving from outside of Europe. Your order will most likely be held at your local postal office, or the place where you usually go to pick up a missed postal delivery.Īny item ordered from Loose Cycles can be returned for a refund within 14 days of order receipt. GLS deliveries are always done by GLS or their contractors - but for AirMail, your order will most likely be delivered to your door by your national postal service. However, for low value items, this is an exceedingly good option because despite not being traceable, the postal service is a very reliable and secure delivery option They aren't able to tell you when it's going to be delivered but you can watch things unfold on the carrier's tracking page.Īirmail shipments are non traceable, and will be delivered as standard postal deliveries. Tracked Airmail services allow you to keep tabs on your package as it makes it's way across the world to you. This service will also include emails directly from the delivery company, and offer helpful options such as having your package delivered to a neighbour, held for a period of time (if you are away for example), or in some cases, even delivery to a new address at your request. Your order will be fully traceable until delivery to your door. Whilst most countries do have reasonably high thresholds before charging these fees, it is worth mentioning, and is sadly not something we can do anything about. When shipping any order internationally, there is always the chance that custom charges and/or duties will have to be paid on arrival in your country. Our advice, if at work, get your order delivered to you there, and it will save a visit to your local depot if you miss it whilst away from the house. ![]() On checkout you can happily specify your delivery address, which can be different to your billing details. For example, if your order is a high value or particularly bulky, it might be more efficient to send it with a courier. In certain situations, we might have to upgrade your delivery from an Airmail service to a courier service. We ship to various destinations across Europe, Scandinavia, the US and beyond. Our preferred ship partners are GLS and Pošta Slovenije. ![]()
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